# SACRAMENTO SPARKLE SERVICES — LEGAL & PRIVACY POLICIES (ENGLISH)

Professional Residential & Office Cleaning  
Citrus Heights, CA  

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## ✨ WHY CHOOSE **SACRAMENTO SPARKLE SERVICES**?
We believe **clean spaces build trust, health, and lasting impressions**.  
Small, detail-oriented team • **Direct communication with the owner** • Plans tailored to your home or office.  
🧴 Products: **Eco-friendly, Biodegradable, Hypoallergenic, and Conventional**  
🎁 **Promotion:** 10% OFF your **first cleaning**.  

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## 🧼 OUR SERVICES
- **Residential Cleaning** (houses, apartments, Airbnbs)  
- **Office Cleaning** (general offices)  
- **Dealership Office Cleaning**  
- **Churches & Community Centers**  
- **Professional Offices** (lawyers, accountants, etc.)  
- **Deep Cleaning**  
- **Move-In / Move-Out Cleaning**  
- **Post-Construction Cleaning**  
- **Recurring Services** (weekly, bi-weekly, monthly)  
- **Emergency Cleaning** (after parties / urgent)  

> *Not offered:* commercial stores, carpets/upholstery, “kitchen-only”, sanitization/disinfection, patio grills, or pressure washing.  

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## 📍 SERVICE AREAS (within ~1 hour of Citrus Heights)
Citrus Heights, Rocklin, Roseville, El Dorado Hills, Rancho Cordova, Folsom,  
Fair Oaks, Elk Grove, Antelope, Sacramento.  

**Starting point (by request):** 7303 Huntington Square Ln, Citrus Heights, CA 95621  
**Service radius:** ~1 hour  

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## 🗣️ LANGUAGES
English • Spanish  

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## 🕗 AVAILABILITY
- **Mon–Tue:** 8:00 AM – 8:00 PM  
- **Wed–Fri:** 6:00 PM – 10:00 PM (or later depending on work)  

**Payments:** Zelle • Checks • Cash  
**Insurance:** Not currently available  

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## 📞 CONTACT
**Call / SMS / WhatsApp:** [+1 (916) 367-1094](tel:+19163671094)  
**Email:** jeffnarvaez.2008@gmail.com  
**Owner:** Jefferson Narvaez  

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# 🛡️ LEGAL NOTICES & POLICIES

## 📄 Privacy Notice
**Sacramento Sparkle Services** respects your privacy. This explains **what data we collect, how we use it, who we share it with, and your rights**.  

### Data We May Collect
- **Contact information:** name, phone, email.  
- **Service details:** address, ZIP, type of cleaning, preferred date/time, frequency, notes, optional photos.  
- **Communications:** SMS/WhatsApp, email, support records.  
- **Payments:** confirmations (Zelle, checks, cash). *We do not store card data.*  

### Purposes
- To quote, schedule, and perform services.  
- Confirmations, reminders, and follow-ups.  
- Quality improvement, safety, and compliance.  
- Promotions or offers (only with your consent).  

### Retention
- **Service & contact data:** up to 24 months after last service.  
- **Optional photos:** up to 90 days after service.  
- **Communications:** up to 12 months.  

### Legal Basis
- **Contract performance** (service delivery).  
- **Consent** (promotions, photos, SMS).  
- **Legitimate interest** (improvements, safety).  
- **Legal obligations** (invoicing, compliance).  

### Sharing
- IT/communication providers under confidentiality.  
- Authorities when legally required.  
- **We do not sell or share** personal data for behavioral advertising.  

### Security
- Access controls, protected devices, and minimization practices.  
- No system is 100% secure; we will notify you of breaches as required.  

### Children
We do not intentionally collect data from children under **13 years old**.  

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## 🔐 Your Rights (CCPA/CPRA & applicable)
- **Access/Know** what data we hold.  
- **Correct** inaccurate data.  
- **Delete** your data (with legal exceptions).  
- **Limit** use of sensitive data (if collected).  
- **Data portability** (when applicable).  
- **Non-discrimination** for exercising your rights.  
- **Opt-out** of sale/sharing: we **do not sell/share** personal data.  

**To exercise rights:** email **jeffnarvaez.2008@gmail.com** or SMS **+1 (916) 367-1094** with subject “Privacy Request.” Identity verification may apply.  

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## 🍪 Cookie Policy
- **Essential cookies:** site operation (forms, security).  
- **Analytics cookies (future use):** measure performance.  
- **No advertising cookies** or third-party behavioral tracking.  

**Control:** manage cookies in your browser settings.  
**Do Not Track:** currently not supported.  

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## 📲 SMS / WhatsApp / Email Consent
By submitting the form, you consent to:  
- Receiving **SMS/WhatsApp** for quotes, confirmations, reminders, and follow-ups.  
- **Frequency:** varies by request.  
- **Carrier charges:** your operator may apply fees.  
- **Opt-out:** reply **STOP** to unsubscribe, **HELP** for info.  
- Carriers are **not liable** for delayed or undelivered messages.  
- Email: unsubscribe anytime via the email itself.  

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## 📘 Terms of Service
- **Scope:** residential and office cleaning within ~1 hour of Citrus Heights.  
- **Access:** client ensures access, notifies of pets, alarms, or restricted areas.  
- **Conditions:** inform us of fragile items, delicate surfaces, or special instructions **before service**.  
- **Supplies:** we bring our own; client’s products may be used if requested.  
- **Health & Safety:** we may reschedule or cancel if unsafe (pests, hazardous materials).  
- **Guarantee:** contact us within 24h for correction if unsatisfied.  
- **Cancellations:** require 24h notice; late cancellations may incur reasonable charges.  
- **Damages/Losses:** not responsible for pre-existing damages or unsecured items. Liability limited to service fee.  
- **Optional photos:** only for estimates, not shared or published.  
- **Force majeure:** not liable for delays beyond control (weather, power outages).  

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## 🔄 Changes
We may update policies. Effective date and major changes will be communicated.  

**Effective date:** September 22, 2025  

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## 📬 Privacy Contact
**Email:** jeffnarvaez.2008@gmail.com  
**SMS/Phone:** +1 (916) 367-1094  
**Service address (not public office):** 7303 Huntington Square Ln, Citrus Heights, CA 95621  

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© 2025 **Sacramento Sparkle Services** — All rights reserved.